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A lotus is a flower that blooms from the mud. It symbolizes overcoming adversity and achieving your greatest potential. Loti [low-tee] is a lifestyle that inspires you to Live Loti – to Be Kind to yourself, to Be Bold on purpose and to Be Glad in gratitude. The Loti Wellness Box is a monthly recurring subscription service that offers practical activities and products to improve your overall wellness – in mind, body and spirit.
We believe self-care as a discipline is a necessary part of living, especially in this fast-paced world. At the same time, we know that it’s not easy to make time for one’s self when other priorities compete for your time. At Loti Wellness, we curate and deliver self-care to make life easier and happier for you!
Each Loti Wellness Box delivers the tools and strategies you need to cope with life’s challenges, using research based in positive psychology and psychotherapy. All products and activities are thoughtfully curated by therapists, and focuses on a monthly theme like reducing anxiety, setting goals, and boosting positive mindsets to help you discover self-care and self-love. To learn more read About Us.
In each box you will receive 5 to 8 quality products to remind you to take the time for self-care, wellness and mindfulness. In addition, you will receive therapeutic activities and guided materials based on the monthly theme to help you build more self-confidence and your own “me-time” routine.
Our self-care products include natural bath and body, candles, skin care, aromatherapy, and much more. We support local and small businesses whenever possible, and we are committed to providing 100% natural, cruelty-free and sustainable products.
As COVID-19 continues to impact the global community, we want to reassure you that Loti Wellness has been closely monitoring the situation, and we are here to support you through these challenging times. We remain dedicated to inspiring positivity and joy, and delivering genuine self-care in mind, body and spirit to you at home.
Here are some of the steps we have taken as this situation continues to evolve:
– All our staff have been encouraged to work remotely from home;
– We’ve increased our standards of cleaning and sanitation within our facility;
– We continue to closely monitor updates from the World Health Organization and follow all recommendations and guidelines by the Public Health Agency of Canada;
– We will communicate with all of you as the situation develops through our social channels, emails and blog — our team is driven to make a positive impact throughout this crisis;
**Please be aware that Canada Post has advised that shipments will be delayed due to COVID-19. We thank you for your patience and support during this time.**
We are committed to supporting COVID-19 relief efforts by donating all profits through Loti Wellness subscription sales to the CanadaHelps COVID-19 Healthcare and Hospital Fund until July 1st. CanadaHelps includes over 45 hospital foundations who are providing lifesaving aid and critical equipment needed for Canadian frontline healthcare workers in the fight against COVID-19.
All Prices on the Loti Wellness website are in CAD.
You will be billed right away for your first box when you place your first order. Signing up for Loti Wellness means opting into a membership that bills you $49.95 per box (monthly). All subscriptions renew on the 10th of each month, in advance of your next shipment.
Cancel anytime before your renewal date to not auto-renew. Boxes ship between the 24th and 30th of the month.
We are committed to providing 100% natural products using ingredients that are sustainably sourced and cruelty-free. Although we try to source items that are also 100% plant-based (vegan), some products have contained honey extract and beeswax.
As explained by Above and Beeyond Wax Wraps: “Vegan waxes that come from plants are often not sustainably harvested. As the plants that produce various vegan waxes cannot be harvested here in Canada, the carbon footprint for importing wax is enormous. Also, there are a multitude of other problems: deforestation, the effects on harvesting on the local ecosystem, and the fact that chemicals often need to be added in order to extract the wax from the plants.”
This is useful information to note as unfortunately vegan is not always sustainable. Furthermore, due to our ever-changing products, we don’t normally make guarantees on ingredients. Nevertheless, we will continue to educate ourselves on ways to both reduce our carbon footprint and show love to our animal friends as well!
Yes, we absolutely encourage you to recycle or reuse your boxes! Loti Wellness is committed to offering sustainable, environmentally friendly products to our members. The raw materials used in the production of our boxes are sourced from suppliers which are FSC and SFI certified, and they are made from mostly post consumer recycled fibres.
You will be billed right away for your first box when you place your first order. Signing up for Loti Wellness means opting into a membership that bills you $49.95 per box (monthly). All subscriptions renew on the 10th of each month, in advance of your next shipment.
Cancel anytime before your renewal date to not auto-renew. Boxes ship between the 24th and 30th of the month.
The cut-off date to order the next box is the 23rd day of each month (we ship between the 24-30th) or until boxes last, otherwise your order will ship the following month.
For instance, the cut off date to order April boxes was March 23rd. Please note if you ordered before our cut-off date but we are already sold out for the month, then your order will automatically be moved to the following month’s box. If you’d prefer a Mystery box or would like to know if we have any past boxes left, email our Member Happiness Team at [email protected] and we can ship that out while you wait (while supplies last).
Any item from the Loti Shop, including past boxes, ships 3-5 business days after your order is processed. Please allow 3-5 business days from when you receive your confirmation email for us to process your order.
**Please be aware that shipments will be delayed due to COVID-19. We thank you for your patience and support during this time.**
**Please be aware that Canada Post has advised that shipments will be delayed due to COVID-19. We thank you for your patience and support during this time.**
You will receive a tracking notice once your box ships to the email address on your account. Please allow 3-10 business days for your package to arrive. Please ensure your address is correct at check-out, as we are not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to an invalid address, a reshipping and handling fee of $12.95 will be charged to reship the package.
Please Note: Label Creation date listed on tracking is NOT your shipping date. Labels are always created days/weeks in advance each month to prepare boxes for shipment. Tracking may take 1-3 business days to update as postal carriers (e.g., Canada Post, Canpar, USPS) may not scan all boxes right away. Please email us after 10 business days of receiving your shipment email if you have not received your package or would like to inquire about your box status. International orders can take anywhere between 7-21+ business days (sometimes longer depending on customs regulation).
The cost of shipping in Canada is relatively high, and we dislike charging shipping costs as much as you dislike paying them! So with any subscription, we offer a discounted flat-rate shipping fee of $5.99 CAD per box to Canada and $7.99 CAD to the contiguous US, and pay the difference ourselves.
All orders have an estimated 3 to 10+ days for delivery. Please inquire for shipping to Alaska and Hawaii. We do not ship worldwide at this time. Loti Wellness is not responsible for any government taxes / duties / customs for international shipments (where applicable).
You can log into your Account page or email us to make edits to your subscription at any time.
Please note: Name and address changes will affect future renewals only. If you require edits to an existing order, please contact our Member Support Team at [email protected] and we’d be happy to assist you.
If your card is declined for insufficient funds or is expired during your renewal period, Loti Wellness will automatically try to process your payment up to 10 times over the course of 11 days to renew your subscription. If we are still unsuccessful after the 10th try, we will automatically move your subscription renewal to the next month and will repeat the process of renewal again. If your renewal remains unsuccessful, your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. Loti Wellness is not responsible for any overdraft charges from banks or credit cards.
Yes, you can skip a month during your subscription. Just email us at [email protected] before the 10th of the month to skip the next shipment.
If you are not completely satisfied with Loti Wellness, you can cancel your membership and discontinue your subscription payments at any time. Simply log into your account or email our Member Happiness Team at [email protected]. In order to cancel before you are renewed for the next shipment, you need to cancel prior to the renewal date on the 10th of each month. If you’ve been billed for this month’s box, your cancellation will take effect in the next billing cycle.
If you are unsatisfied with your box, we are happy to accept returns for all subscriptions. We accept a return of your Loti Wellness Box in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box.
1. Loti Wellness Boxes must be brand new in original/unopened condition with full contents and original/new packaging.
2. The box must be wrapped in an outer poly bag, or another box. Any box without protective packaging, or has missing contents will not be accepted for returns.
3. Refunds will be credited in the manner in which payment was made.
4. US orders: Once your return request is approved, please send your box using USPS.
5. Shipping charges are non-refundable for all purchases made online.
6. Customer is responsible for shipping and customs fees incurred in the return process.
We do not provide store credit for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the Loti Wellness Box is packaged securely when being returned.
If you would like to receive a refund, you must request it prior to the start of order processing and shipping. Refunds are unavailable for boxes that have entered shipment processing, or been shipped. If you have missing items or any items are damaged, we’ll be happy to help you out! All missing or damaged shipments or items must be reported by emailing support at [email protected] within 14 days of shipping to qualify for a replacement based on product availability.
PLEASE NOTE: All multi-month prepaid subscriptions are billed at the time of purchase, and are non-refundable.
Yes, a Loti Wellness Box is perfect for gifting self-care to someone you love, or even treating yourself! You can try a Mystery box or one of our past boxes without a subscription.
Share your review with us on our Facebook page to get a bonus gift in your next box! You can also tag us in your unboxing photos on Instagram using the hashtag #liveloti for a bonus gift.
Refer a Friend to lotiwellness.com and Get Rewarded Yourself
Contact us to request a referral link, and when you refer a friend who signs up for their own Loti Box, you will receive 15% off your next box!
Need Help? Contact our Member Happiness Team at [email protected]