Send an email to our member services team. We'll get back to you shortly.
A lotus is a flower that blooms from the mud. It symbolizes overcoming adversity and achieving your greatest potential. Loti [low-tee] is a lifestyle that inspires you to Live Loti – to Be Kind to yourself, to Be Bold on purpose and to Be Glad in gratitude. The Loti Wellness Box is a monthly recurring subscription service that offers practical activities and products to improve your overall wellness – in mind, body and spirit.
We believe self-care as a discipline is a necessary part of living, especially in this fast-paced world. At the same time, we know that it’s not easy to make time for one’s self when other priorities compete for your time. At Loti Wellness, we curate and deliver self-care to make life easier and happier for you!
Each Loti Wellness Box delivers the tools and strategies you need to cope with life’s challenges, using research based in positive psychology and psychotherapy. All products and activities are thoughtfully curated by therapists, and focuses on a monthly theme like reducing anxiety, setting goals, and boosting positive mindsets to help you discover self-care and self-love. To learn more read About Us.
In each box you will receive 5 to 8 quality products to remind you to take the time for self-care, wellness and mindfulness. In addition, you will receive therapeutic activities and guided materials based on the monthly theme to help you build more self-confidence and your own “me-time” routine.
Our self-care products include natural bath and body, candles, skin care, aromatherapy, and much more. We support local and small businesses whenever possible, and we are committed to providing 100% natural, cruelty-free and sustainable products.
All Prices on the Loti Wellness website are in CAD.
You will be billed right away for your first box when you place your first order. Signing up for Loti Wellness means opting into a membership that bills you based on your selected frequency (e.g., monthly, bimonthly, quarterly). In other words, you pay $54.95 per box based on the frequency you choose. All subscriptions renew on the 10th of the month, in advance of your next shipment.
All prepaid subscriptions are billed at the time of purchase, and auto-renew at the end of the subscription term (3, 6, or 12 months). Any limited-term gift subscriptions are billed at the time of purchase, and automatically expire at the end of the subscription term.
Cancel anytime before your renewal date to not auto-renew. Boxes ship between the 24th and 30th of the month.
If you would like to receive a refund, you must request it prior to the start of order processing and shipping. Refunds are unavailable for boxes that have entered shipment processing, or been shipped. If you have missing items or any items are damaged, we’ll be happy to help you out! To contact us, simply email [email protected].
Yes, a Loti Wellness Box is perfect for gifting self-care to someone you love, or even treating yourself! To purchase a box that does not auto-renew, simply select a Prepaid Gift Subscription. All gift subscriptions are prepaid and billed at the time of purchase, and automatically expire at the end of their subscription period. Multiple month gift options are offered at a discount because of the upfront commitment, and are non-refundable.
You will be billed right away for your first box when you place your first order. Signing up for Loti Wellness means opting into a membership that bills you based on your selected frequency (e.g., monthly, bimonthly, quarterly). In other words, you pay $54.95 per box based on the frequency you choose. All subscriptions renew on the 10th of the month, in advance of your next shipment.
All prepaid subscriptions are billed at the time of purchase, and auto-renew at the end of the subscription term (3, 6, or 12 months). Any limited-term gift subscriptions are billed at the time of purchase, and automatically expire at the end of the subscription term.
Cancel anytime before your renewal date to not auto-renew. Boxes ship between the 24th and 30th of the month.
The cut-off date to order is the 23rd day of the previous month (we ship between the 24-30th), otherwise your order will ship the following month. For instance, the cut off date to order February boxes is January 23rd. Please note if you ordered before our cut-off date but we are already sold out for the month, then your order will automatically be moved to the following month’s box. If you prefer a past box, email our Loti Team at [email protected] and we can ship that out while you wait (while supplies last).
Any item from the Loti Shop, including past boxes, ships immediately after your order is processed.
You will receive a tracking notice once your box ships to the email address on your account. Please allow 3-10 business days for your package to arrive. Please ensure your address is correct at check-out, as we are not responsible for shipments lost due to incorrect addresses.
Please Note: Label Creation date listed on tracking is NOT your shipping date. Labels are always created days/weeks in advance each month to prepare boxes for shipment. Tracking may take 1-3 business days to update as Canada Post/USPS may not scan all boxes right away. Please email us after 10 business days of receiving your shipment email if you have not received your package or would like to inquire about your box status. International orders can take anywhere between 7-21+ business days (sometimes longer depending on customs regulation).
The cost of shipping in Canada is relatively high, and we agree that stinks! So we offer a discounted flat-rate shipping fee of $5.99 CAD per box to Canada and $7.99 CAD to the contiguous US, and pay the difference ourselves.
All orders have an estimated 3 to 10+ days for delivery. Please inquire for shipping to Alaska and Hawaii. We do not ship worldwide at this time. Loti Wellness is not responsible for any government taxes / duties / customs for international shipments (where applicable).
Yes, you can skip a month during your subscription. Just email us at [email protected] before the 10th of the month to skip the next shipment.
If you are not completely satisfied with Loti Wellness, you can cancel your membership and discontinue your subscription payments at any time. Simply log into your account or email our Loti Team at [email protected]. In order to cancel before you are renewed for the next shipment, you need to cancel prior to the renewal date on the 10th of each month. If you’ve been billed for this month’s box, your cancellation will take effect in the next billing cycle.
If you are unsatisfied with your box, we are happy to accept returns for all subscriptions. Multiple month prepaid options are offered at a discount because of the upfront commitment, and are non-refundable. We accept a return of your Loti Wellness Box in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box.
1. Loti Wellness Boxes must be brand new in original/unopened condition with full contents and original/new packaging.
2. The box must be wrapped in an outer poly bag, or another box. Any box without protective packaging, or has missing contents will not be accepted for returns.
3. Refunds will be credited in the manner in which payment was made.
4. US orders: Once your return request is approved, please send your box using USPS.
5. Shipping charges are non-refundable for all purchases made online.
6. Customer is responsible for shipping and customs fees incurred in the return process.
We do not provide store credit for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the Loti Wellness Box is packaged securely when being returned.
If you would like to receive a refund, you must request it prior to the start of order processing and shipping. Refunds are unavailable for boxes that have entered shipment processing, or been shipped. If you have missing items or any items are damaged, we’ll be happy to help you out! All missing or damaged shipments or items must be reported by emailing support at [email protected] within 14 days of shipping to qualify for a replacement based on product availability.
Yes, a Loti Wellness Box is perfect for gifting self-care to someone you love, or even treating yourself! You can try a Starter box or one of our
Share and Like to Win! Share your review with us on our Facebook page to get a bonus gift in your next box! You can also tag us in your unboxing photos on Instagram using the hashtag #liveloti for a bonus gift.
Need Help? Contact our member support team at [email protected]