If you are unsatisfied with your box, we are happy to accept returns for all subscriptions. Multiple month prepaid options are offered at a discount because of the upfront commitment, and are non-refundable. We accept a return of your Loti Wellness Box in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box.
1. Loti Wellness Boxes must be brand new in original/unopened condition with full contents and original/new packaging.
2. The box must be wrapped in an outer poly bag, or another box. Any box without protective packaging, or has missing contents will not be accepted for returns.
3. Refunds will be credited in the manner in which payment was made.
4. US orders: Once your return request is approved, please send your box using USPS.
5. Shipping charges are non-refundable for all purchases made online.
6. Customer is responsible for shipping and customs fees incurred in the return process.
We do not provide store credit for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the Loti Wellness Box is packaged securely when being returned.