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FAQ

**Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don’t hesitate to reach out to us with any questions. Thank you for your patience!**

As COVID-19 continues to impact the global community, we want to reassure you that Loti Wellness has been closely monitoring the situation, and we are here to support you through these challenging times. We remain dedicated to inspiring positivity and joy, and delivering genuine self-care in mind, body and spirit to you at home.

Here are some of the steps we have taken as this situation continues to evolve:

– All our staff have been encouraged to work remotely from home;
– We’ve increased our standards of cleaning and sanitation within our facility;
– We continue to closely monitor updates from the World Health Organization and follow all recommendations and guidelines by the Public Health Agency of Canada;
– We will communicate with all of you as the situation develops through our social channels, emails and blog — our team is driven to make a positive impact throughout this crisis.
– Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don’t hesitate to reach out to us with any questions. Thank you for your patience!

All Prices on the Loti Wellness website are in Canadian (CAD).

Yes, we absolutely encourage you to recycle or reuse your boxes! Loti Wellness is committed to offering sustainable, environmentally friendly products to our members. The raw materials used in the production of our boxes are sourced from suppliers which are FSC and SFI certified, and they are made from mostly post consumer recycled fibres. Plus our boxes are Made in Canada!

Orders & Shipping

**Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees due to COVID-19. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don’t hesitate to reach out to us with any questions. Thank you for your patience!**

The cut-off date to order the next box is the 24th day of each month, or until boxes last (until the 1st of the following month), otherwise your order will ship the following month.

For instance, the cut off date to order October boxes is September 24th. You will still get an October box until October 1st if any boxes remain. Please note if you ordered before the cut-off date but we are already sold out for the month, then your order will automatically be moved to the next month’s box. If you’d prefer a Mystery box or would like to know if we have any past boxes left, email our Member Happiness Team at [email protected] and we can ship that out while you wait (while supplies last).

Any item from the Loti Shop, including past boxes, ships 3-5 business days after your order is processed. Please allow 1-3 business days from when you receive your confirmation email for us to finish processing your order.

**Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees due to COVID-19. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don’t hesitate to reach out to us with any questions. Thank you for your patience!**

You will receive a tracking notice once your box ships to the email address on your account. Please allow 3-10 business days for your package to arrive. Please ensure your address is correct at check-out, as we are not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to an invalid address or marked as “return to sender” for any reason (e.g., unclaimed parcel), a reshipping and handling fee of $15.95 will be charged for the return postage and to reship the package.

Please Note: Label Creation date listed on tracking is NOT your shipping date. Labels are always created days/weeks in advance each month to prepare boxes for shipment. Tracking may take 1-3 business days to update as Canada Post/USPS may not scan all boxes right away. Please email us after 10 business days of receiving your shipment email if you have not received your package or would like to inquire about your box status. International orders can take anywhere between 7-21+ business days (sometimes longer depending on customs regulation).

The cost of shipping in Canada is relatively high, and we dislike charging shipping costs as much as you dislike paying them! So with any subscription, we offer a discounted flat-rate shipping fee of $5.99 CAD per box to Canada and $8.99 CAD to the contiguous US, and pay the difference ourselves.

We also offer flat-rate standard shipping for any one-time purchase from our Loti Shop (Canada $7.99 / US $10.99). With any Loti Shop items, free shipping is available on all orders over $70 using code SHIPFREE.

All orders have an estimated 3 to 10+ days for delivery. Please inquire for shipping to Alaska and Hawaii. We do not ship worldwide at this time. Loti Wellness is not responsible for any government taxes / duties / customs for international shipments (where applicable).

Returns & Cancellations

Yes, you can skip a month during your subscription. Just email us at [email protected] before the 10th of the month to skip the next shipment.

If you are not completely satisfied with Loti Wellness, you can cancel your membership and discontinue your subscription payments at any time. Simply log into your account or email our Member Happiness Team at [email protected]. In order to cancel before you are renewed for the next shipment, you need to cancel prior to the renewal date on the 10th of each month. If you’ve been billed for this month’s box, your cancellation will take effect in the next billing cycle.

If you are unsatisfied with your box, we are happy to accept returns for all subscriptions. We accept a return of your Loti Wellness Box in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box. 

    1.  Loti Wellness Boxes must be brand new in original/unopened condition with full              contents and original/new packaging. 

    2.  The box must be wrapped in an outer poly bag, or another box. Any box without              protective packaging, or has missing contents will not be accepted for returns. 

    3.  You must use a carrier and shipping method that can provide tracking information. 

    4.  Refunds will be credited in the manner in which payment was made. 

    5.  US orders: Once your return request is approved, please send your box using                    USPS. 

    6.  Shipping charges are non-refundable for all purchases made online. 

    7.  Customer is responsible for shipping and customs fees incurred in the return                      process. 

Please include the following information with your return:

  • Name
  • Address
  • Phone Number
  • Email used to place online order
  • Reason for Return

We do not provide store credit/refunds for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the Loti Wellness Box is packaged securely when being returned.

Gifts, Coupons & Promotions

Yes, a Loti Wellness Box is perfect for gifting self-care to someone you love, or even treating yourself! You can try a Prepaid Plan, a Mystery box or one of our past boxes without a subscription.

Sign up for our Newsletter to get Special Offers and Discounts! You can also Like and Follow us on Facebook or Instagram for exclusive offers, discounts, sneak peeks, giveaways and more!

Share and Like to Win! Share your review with us on our Facebook page to get a bonus gift in your next box! You can also tag us in your unboxing photos on Instagram using the hashtag #liveloti for a bonus gift.

 

Refer a friend to receive 15% off your next box. Your friend will also get 15% off their first box with any subscription. Just email our Member Happiness Team at [email protected] to find out how.

A lotus is a flower that blooms from the mud. It symbolizes overcoming adversity and achieving your greatest potential. The Loti Wellness Box offers practical skills and products to reduce stress and anxiety, and improve your overall wellbeing.