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**Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don't hesitate to reach out to us with any questions. Thank you for your patience!**
As COVID-19 continues to impact the global community, we want to reassure you that Loti Wellness has been closely monitoring the situation, and we are here to support you through these challenging times. We remain dedicated to inspiring positivity and joy, and delivering genuine self-care in mind, body and spirit to you at home.
Here are some of the steps we have taken as this situation continues to evolve:
– All our staff have been encouraged to work remotely from home;
– We’ve increased our standards of cleaning and sanitation within our facility;
– We continue to closely monitor updates from the World Health Organization and follow all recommendations and guidelines by the Public Health Agency of Canada;
– We will communicate with all of you as the situation develops through our social channels, emails and blog — our team is driven to make a positive impact throughout this crisis.
– Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don't hesitate to reach out to us with any questions. Thank you for your patience!
There are 4 plans available for you to choose from: Monthly, Annual commitment, 3 months prepay, or 6 months prepay. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (10th of the month) to not be renewed.
For multi-month prepaid plans, you can cancel any time before it renews - however you will still receive the remaining boxes from your plan before your subscription ends. For example, if you chose a 3-month plan at checkout and want to cancel after the 2nd month, you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end.
For commitment plans (annual subscription): If you have committed to a longer subscription and have boxes left to receive you will be charged for, and will be shipped the remaining boxes. Then upon completion of your original commitment your subscription will be cancelled upon request.
You can also purchase one-time gift subscriptions that do not auto-renew in our Loti Shop! If this is a gift and you absolutely do not want to be rebilled, simply email our Customer Happiness Team to let us know and we can set it to automatically expire at the end of the prepaid term.
Cancel anytime before your renewal date to not auto-renew. Boxes ship between the 25th and 30th of the month.
Yes, we absolutely encourage you to recycle or reuse your boxes! Loti Wellness is committed to offering sustainable, environmentally friendly products to our members. The raw materials used in the production of our boxes are sourced from suppliers which are FSC and SFI certified, and they are made from mostly post consumer recycled fibres. Plus our boxes are Made in Canada!
The cut-off date to order the next box is the final day of each month (31st). Please note if you ordered before the cut-off date but we are already sold out for the month, you will receive a Mystery Box up to the final day of the month, then your order will automatically be moved to the next month’s box. Subscription boxes ship between the 25th and 31st of each month.
Mystery boxes and past boxes ship within 3-5 business days of order processing. Please allow 1-3 business days from when you receive your confirmation email for us to finish processing your order.
**Please note: We are currently experiencing shipping delays of 5-7 business days as postal carriers have suspended delivery guarantees due to COVID-19. Rest assured that we value your subscription and are doing everything we can to send out your boxes asap. Please don't hesitate to reach out to us with any questions. Thank you for your patience!**
**Please note: You must contact us within 2 weeks of your shipment confirmation if you haven't received your box so that we can investigate it with the postal carrier. Any claims for lost, stolen or damaged parcels will not be accepted 2 weeks past the ship date.**
You will receive a tracking notice once your box ships to the email address on your account. Please allow 3-10 business days for your package to arrive. Please ensure your address is correct at check-out, as we are not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to an incorrect/incomplete address or marked as "return to sender" for any reason (e.g., unclaimed or refused parcel), a reshipping fee of $15.99+tax plus any applicable surcharges will be charged to reship your order.
If you'd prefer not to have your box reshipped, we will credit your account for the amount paid for the box, less the return shipping charges. Original shipping charges are non-refundable.
Please Note: Label Creation date listed on tracking is NOT your shipping date. Labels are always created days/weeks in advance each month to prepare boxes for shipment. Tracking may take 1-3 business days to update as Canada Post/USPS may not scan all boxes right away. Please email us after 10 business days of receiving your shipment email if you have not received your package or would like to inquire about your box status. International orders can take anywhere between 7-21+ business days (sometimes longer depending on customs regulation).
The cost of shipping is relatively high, and we dislike charging shipping costs as much as you dislike paying them! So with any subscription, we offer a discounted flat-rate domestic shipping fee of $7.99 CAD per box; $9.99 CAD to the contiguous US, and $13.99 CAD to Hawaii / Alaska and pay the difference ourselves.
We also offer flat-rate standard shipping for any one-time purchase from our Loti Shop.
All orders have an estimated 3 to 10+ days for delivery. We do not ship worldwide at this time. Loti Wellness is not responsible for any government taxes/duties/customs for international shipments (where applicable).
The Monthly (1-month) option is the only subscription you can cancel or pause at any time. If you choose any 3, 6 or 12 month commitment, you may only cancel after the length of your subscription.
If you are not completely satisfied with Loti Wellness, you can cancel your membership and discontinue your subscription payments at any time after the length of your initial commitment. Simply log into your account or email our Member Happiness Team at [email protected].
In order to cancel before you are renewed for the next shipment, you need to cancel prior to the renewal date on the 10th of each month. If you’ve been billed for this month’s box, your cancellation will take effect in the next billing cycle.
For upfront and multi-month subscriptions, you can cancel before your renewal date, however you will still be charged for the remaining boxes if you cancel before the end of your commitment term. For example, if you chose a 3-month plan at checkout and want to cancel after the 2nd month, you will still be charged for your 3rd box. After your 3rd final box, you will not be rebilled and your subscription will end. If you don't want to be rebilled, simply email us and we can set it to automatically expire at the end of the prepaid term. Multi-month options are offered at a discount because of the upfront commitment, and are non-refundable.
For commitment plans (6 or 12 months): If you have committed to a longer subscription and have boxes left to receive you will be charged for, and will be shipped the remaining boxes. Then upon completion of your original commitment your subscription will be cancelled upon request.
If you are unsatisfied with your box, we are happy to accept returns for all subscriptions. We accept a return of your Loti Wellness Box in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box.
1. Loti Wellness Boxes must be brand new in original/unopened condition with full contents and original/new packaging.
2. The box must be wrapped in an outer poly bag, or another box. Any box without protective packaging, or has missing contents will not be accepted for returns.
3. You must use a carrier and shipping method that can provide tracking information.
4. Refunds will be credited in the manner in which payment was made.
5. US orders: Once your return request is approved, please send your box using USPS.
6. Shipping charges are non-refundable for all purchases made online.
7. Customer is responsible for shipping and customs fees incurred in the return process.
Please include the following information with your return:
We do not provide store credit/refunds for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the Loti Wellness Box is packaged securely when being returned.
Refer a friend to receive $5 off your next box. Your friend will also get 10% off their first box with any subscription. Just email our Member Happiness Team at [email protected] to find out how.