Privacy Policy

FAQ Flower

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lotiwellness.com (the “Site”).

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our site, new products and other updates. We never share your email.

Surveys and Giveaways:

If you participate in one of our surveys, we may collect additional profile information. If you participate in a sweepstakes, contest or giveaway on our Services, we may ask you for your email address, phone number and/or home address, to notify you if you win. We may also ask for first and last names, and shipping addresses to verify your identity. In some situations, we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary. We may also collect personal information at other points in our Services that state that personal information is being collected.

Chat Rooms, Forums, and Bulletin Boards:

If you participate in a chat room, discussion forum, or post content (text, images, photographs, videos, messages, comments or any other kind of content) on our Services, you should be aware that the information contained in your posting will be stored in our servers and be broadly available to other users of the Services who will be able to see it if you post it in an area made public, such as comments on our blogs. Your expressed opinion is your own and should not be considered as reflecting the opinion of Loti Wellness. We also retain information on your behalf, such as messages you send (including the content of the message and the recipient data) using your Account.

Social Media Content Policy and Acknowledgment:

In addition to any rights we may have in Your Content or Comments, by posting content, including but not limited to photographs, videos, comments, and your applicable social media handle to Loti Wellness-labeled social media, posting such content to your social media accounts using the tag #liveloti or #lotiwellness or otherwise associating such content with the tag #liveloti, #lotiwellness or other hashtags sponsored or affiliated with Loti Wellness (“Social Media Content”), you grant Loti Wellness and any of its third-party content management providers (collectively, the “Licensing Parties”) a perpetual, irrevocable, royalty-free, non-exclusive, transferable, sublicensable right and license to display, copy, publish, distribute, transmit, print, create derivative works from, alter, edit and/or use your Social Media Content in any manner to be determined in Loti Wellness’s sole discretion, including but not limited to on webpages and social media channels operated by Loti Wellness, and for other marketing and promotional purposes, in any media now or hereafter known, with no obligation to you whatsoever. To the extent your social media username, real name, image, appearance, voice, likeness, caption, location or other identifying information (“Identifying Information”) are included as part of your Social Media Content, you hereby grant the Licensing Parties the right and license to use such Identifying Information in connection with any use of your Social Media Content. We will make commercially reasonable efforts to credit you for any such Social Media Content by posting your handle or byline, however we make no assurance to do so and you agree that we are not required to do so.

When you use the hashtag #liveloti, #lotiwellness, or other hashtags sponsored or affiliated with Loti Wellness, you represent and warrant that (i) you own all rights in and to your Social Media Content, or are not aware of any third-party rights that must be obtained to grant the Licensing Parties the rights provided herein; (ii) all person(s) appearing in your Social Media Content have granted permission for the uses and rights described herein; (iii) you are of legal age to consent to this agreement; and (iv) you are not aware of any reason why the use of your Social Media Content by the Licensing Parties as described herein will violate the rights of any third party or any law. You agree you will not post or encourage others to post Social Media Content that is unlawful, harassing, defamatory, obscene, libelous, or otherwise objectionable.

Referrals:

The Services allow you to invite your friends to sign up for the Services by sharing a referral link via an SNS, e-mail or other means, or by sending invitations through Loti Wellness’s referral page on the App or Site. If you choose to upload your contacts to the Service, we will receive and store those contacts’ information and use it to send invitations on your behalf when you choose to do so. When you refer someone via our App or Site, your referral will include your name and, if shared with us, your photo. If you provide us with a photo, you hereby consent and allow us to include that photo and your information with your referral.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery, you consent to our collecting it and using it for that specific reason only. For example, when you subscribe to a Monthly Subscription, you consent to have your account charged on a monthly basis, until directed otherwise in writing. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact or bill you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – ONLINE STORE

Payment:

If you choose a direct payment gateway to complete your purchase, then Braintree Payments stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read our Terms of Service.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our site uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Google Analytics:

PREF, persistent for a very short period, Set by Google and tracks who visits the site and from where.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 – OWNERSHIP ACKNOWLEDGMENT

Except with respect to Your Content, you acknowledge and agree that, as between you and Loti Wellness, Loti Wellness owns all rights, title and interest (including all intellectual property rights) in the Service and all Content and other materials within the Service. The Service is protected by Canadian and international copyright, trademark, patent and other intellectual property laws and treaties. Either reserve all rights not expressly granted to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected].